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Hello, I am having trouble activating an installation of Office 365 for Mac. Here are the details:. iMac running OS 10.11.

Office for Mac 2016 v15.15 (up to date). The Mac has 2 user accounts - one for me and one for my wife. The Office 365 Home subscription has two users - one for me and one for my wife. Office runs perfectly for me using my Mac account and logging in to Office using my MS user credentials. However, on my wife's account is where we have issues.
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She is getting the 'No credentials. Please use a valid account.' Error when trying to activate her applications Here's what I've already tried (based on research on this forum and elsewhere on the web):. Validating that she is a valid user on the Office 365 Home account. Uninstalling, re-downloading, and reinstalling the Office apps using her MS account. Performing first aid on the boot drive (it's my understanding that Repair Permissions is no longer a thing in OS 10.11).
Repairing the keychain on her Mac user profile. Resetting the keychain on her Mac user profile None of this seems to work. Thanks in advance for your help.